Return & Refund Policy

We want you to be fully satisfied with your purchase. If that is not the case, we are here to help you. You can return your item(s) within 14 days of delivery for a refund, exchange, or store credit. Please note that we only accept returns for items that are unused, resalable condition and in the original packaging. We reserve the right to refuse any return that does not meet these criteria.

You can send the item to the following address:

Atelier Lily
Kamerdalseberg 11
3825 CM Amersfoort

Please include your name and order number. Once the item has been received, the refund will be processed.

The buyer is responsible for paying the shipping costs for the return. We recommend using a traceable shipping service to ensure that your return is delivered. Your return will not be accepted in the following cases:

• The item is damaged by the user.
• The original packaging is missing. 

If your returned item(s) meet our criteria, we will refund your money, exchange your item, or provide a store credit within 7 business days of receiving your return. If you have any further questions or comments about our return policy, please do not hesitate to contact us. We are here to help!